Live Chat Support
Our event space Live Chat facility is provided by tawk.to.
Live Chat allows you to “staff” a stand and receive live chat enquiries via instant text messaging.
There are 2 key things to be aware of:
- To staff a stand and be available for live enquiries means being logged in to tawk.to, this is not achieved via the stand itself
- Access to the Live Chat dashboard requires separate login credentials from those used to access the event space
Once you are logged in to the tawk.to dashboard, any areas of the event space you are connected to will display the speech bubble with the “We Are Here!” attention grabber.
A visitor simply has to click on the icon and enter their name to start a live chat with you.
In the event there are no active agents online, the attention grabber “We Are Here” disappears and visitors can leave a message instead.
These messages will be held as Offline Messages which you can access via the Messaging Inbox of the associated page property.
Ready to log in?
Looking for more help?
For a quick tour of the tawk.to live chat dashboard (PDF):
quick dashboard tour
Access the library of help documentation at tawk.to (opens in new window):
You can get live chat support direct from tawk.to here, just click the speech bubble bottom right of the screen, it will look like this: